Refund Policy

All ours products are personal nature and we cannot replace or accept returns for any reason other than manufacturing defect. Please choose products carefully.

Products with manufacturing defect can be replaced within 30 days from the date of purchase. Simply send an email to our customer service department at customerservice@sexpleasures.com.au your intention to replace the products and the nature of defect. We will send you the reply paid number to return free of cost. Please enclose tax invoice as proof of purchase with the product. We will send you the new products within 48 hours of receipt of faulty product.